Terms & Conditions

Boarding of Passengers

Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure. Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and will not be entitled for any refund of the ticket amount. SANDYGOA TRAVELS reserves the right to deny boarding to passengers who are under the influence of alcohol or owning to any misconduct of behavior/critically ill/stretcher borne which may not be deemed safe for travel by SANDYGOA TRAVELS.

Photo Identification

Passenger shall present valid e-Ticket along with a valid photo identity card of at least one of the passengers of the group issued by the government authority otherwise they will be denied boarding and not entitled for refund.

Cancellation / Refunds

Note: Only bonafide passengers holding valid SANDYGOA TRAVELS tickets booked  at SANDYGOA TRAVELS counters are allowed to cancel tickets and collect refund at counter. It is mandatory to show original photo identity card at the time of cancellation.

Note: Partial Cancellation is not possible
SANDYGOA TRAVELS may delay a bus without any prior notice in case of circumstances beyond its control. In such circumstances SANDYGOA TRAVELS delays a bus more than 2 hours, SANDYGOA TRAVELS may reschedule the journey on the next SANDYGOA TRAVELS service in the same sector subject to availability without any extra charge based on the passenger’s convenience or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service, else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. SANDYGOA TRAVELS is not responsible for the delays caused enroute due to unavoidable circumstances like traffic jams etc.

Cancellation of Service

SANDYGOA TRAVELS may cancel a service without any prior notice in case of circumstances beyond its control. In such circumstances SANDYGOA TRAVELS shall either reschedule the journey for travel on the next SANDYGOA TRAVELS service in the same sector, subject to availability without any extra charge based on the passenger’s convenience or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger. The passenger will be required to collect the refund from the point of purchase.
In Case of Service Cancellation, Customers are requested not to cancel the tickets on their own, if any customer cancel the ticket, it will be treated as normal cancellation and refund will processed as per the Terms.

Breakdowns

In case of any breakdowns enroute, SANDYGOA TRAVELS will refund the amount on a prorata basis at the SANDYGOA TRAVELS booking counters situated at the of the journey. SANDYGOA TRAVELS will not make any alternate arrangements of travel for breakdowns enroute. SANDYGOA TRAVELS is not responsible for any breakdowns of audio, video and air conditioning equipment enroute or in the middle of the journey.

Baggage

Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kgs, Excess baggage will be charged as per the SANDYGOA TRAVELS rules. SANDYGOA TRAVELS shall not take responsibility in the event of loss or damage to the passenger luggage. SANDYGOA TRAVELS reserves the right to disallow any excess baggage carried by the passengers.

Contact Information

SANDYGOA TRAVELS helpline (08:00 AM To 11:00 PM):+91 9860314676
SANDYGOA TRAVELS customer support email (response time 3 working days): sandygoa365@hotmailcom